Xxl.lutz. Welcome to XXXLUTZ Group

Welcome to XXXLUTZ Group

xxl.lutz

After a few emails without any progression i decided to visit the store in person. U naprosté většiny objednávek nad 10 000 Kč je doprava zdarma. The day of the delivery, the guy called me to ask if someone is at home to help carrying the couch because they only have one employee. I contacted the customer service immediately and they told me that I need to file a case in order to plan an exchange for the bed with the right color. Customer oriented service is a core component of our corporate philosophy so improving that is of greatest importance to us. Nonetheless we try to be easily accessible to provide an adequate service for our customers. Our dedication is valued by more than 20 million regular costumers in more than 10 European countries.

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XXXLUTZ, Malmo

xxl.lutz

Regarding bedroom delivery, most of our furniture was already in the warehouse but we were constantly refused a splitted delivery, which only worked out after many-many-many hours of complaining. You are still free to contact me and solve the problem. I regret even given than multiples chance to believe they will delivery my order. Within both our stores as well as our online shops, we strive to excite our customers all the way to the checkout and beyond. We apologize for the inconvenience caused. I was looking for a high quality bathroom cabinet and found the perfect measurements at xxxlutz. What I want to say is about their employees, I was helped by Frau Furtwangler and she speaks very good English, she was very kind, helpful and patient.

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XXXLutz Deutschland Reviews

xxl.lutz

The more we regret the problems you described with the shipping of your items and we apologize for the inconvenience caused to you. If I could give 0 star, I would do it. Appointments for smaller deliveries were also cancelled last minute, costing us days off of work for nothing. Nakupujete nábytek v Praze, Brně nebo Ostravě? Went to buy cupboards on a weekday and approached an employee in that Department. Terrible company, they don't know nothing about your order.

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XXXLUTZ, Malmo

xxl.lutz

Do not hesitate to contact us at kommunkation xxxlutz. We want to offer our customers an impeccable service at all times and to constantly improve ourselves. Besides looking ugly, the small pieces were littering our living room and they stuck on our clothes. I'm very disappointed and sad about how they take care of the request since they advertise with high quality and so many satisfied buyers. But collecting your goods at the abhollcentrum is a disaster.

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XXL Lutz nábytek Praha Stodůlky, Černý Most a Brno

xxl.lutz

Needless to say that we will speak to the proper authorities about your issue to be able to provide a better shopping experience in the future. In short, we were promised model in 2-3 weeks, and it got delayed 3x from the start. The sofa we bought had kunstleder parts that just started to peel off after the second year of use. Every time I call them they tell me they don't understand why their colleagues have not processed it yet and tell me to wait 2 weeks. They told Us in 9 -12 weeks our Bed is ready to deliver.

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XXL Lutz nábytek Praha Stodůlky, Černý Most a Brno

xxl.lutz

I tried to install it to see how bad it really was. In case I do not receive any good news in coming days I would ask my lawyer to file a complaint against them. Maybe I was unlucky, but i will not buy there again. One needs to identify with a company 100% in order to give 100%. In the store i showed employees pictures and a movie of my sofa, they were shocked and called for help. I gave all my contacts and Auftragsnummer for you to have a look at it. I opened the package and it was again the same color as the previous wrong one.

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XXXLutz

xxl.lutz

This is by no means our claim, which is why we work at full speed to find a solution. Even the delivery service was telling the customer service that the color is different, but she would not accept that. He was least interested to help and said that one of his junior staff could help us. Their manager showed up to deny my complaint again, with the same nonsense as all copy-paste emails. Once again, very unprofessional and the customer feels fooled. If you have any questions or wishes, we are always at your disposal.

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XXXLutz

xxl.lutz

A day after some another person called me and said it will be delivered on 12. How is this place still in business? First call, I am told it will be delivered at the end of the week. You want to help us shape the future? Due to the high customer demand of some articles, it can come in spite of careful advance planning in individual cases to longer waiting times. They only says that when the order is ready to delivery they will call me. I had high hopes and got deeply disappointed. He clearly told me all the possible options that can ease my burden in contacting multiple times. After this nobody knows or is responsible for everything.

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